Citizen Charter
Introduction:
- The New Delhi Tuberculosis Centre (NDTBC) is a premier institution involved in the diagnosis, treatment, training, and research of tuberculosis (TB).
- Every citizen is entitled for free services in NDTB Centre.
- All diagnostic tests and drugs are free of cost for every patient.
- Our centre also provides counselling and support to TB patients and their relatives.
Vision
To contribute to the elimination of tuberculosis through accessible, equitable, and quality-assured health services.
Mission
- To promote National TB Elimination Program (NTEP) in India and to assist formulate strategies which are socially acceptable and economically feasible in order to assist and strengthen the programme.
- To supervise & strengthen National Tuberculosis Elimination Program (NTEP) in the State of Delhi as State TB Training and Demonstration Centre.
- To provide facilities for training, teaching and research activities to fulfill these objectives.
- To provide outpatient facility for diagnosis, control, treatment of tuberculosis and to augment IEC activities in order to strengthen preventive aspect by educating the masses.
Key Services Provided
- Outpatient Department (OPD)
- Examination by TB/chest specialists, treatment follow-ups, and prescription
- Chest X-Ray
- Mantoux (Tuberculin) Test
- Diagnostic Laboratory Services
- DOTS
- Free anti-TB drug provision under National TB Elimination Programme (NTEP)
- Direct Benefit Transfers (DBT) for nutrition support under Nikshay Poshan Yojana.
|
Service |
Days |
Timing |
Charges |
Room No. |
|
OPD |
Mon–Sat |
9 AM – 12 Noon |
Free |
12 |
|
Laboratory Services |
Mon–Fri, Sat half-day |
9 AM – 4 PM; Sat 9–12 Noon |
Free |
5 |
|
Mantoux test & DOTS centre |
Mon–Sat |
9 AM – 12 Noon |
Free |
8 |
|
X-ray |
Mon–Sat |
9 AM – 12 Noon |
Free |
25 |
|
DOTS |
Mon–Sat |
9 AM – 12 Noon |
Free |
7 |
|
Pharmacy |
Mon–Sat |
9 AM – 12 Noon |
Free |
15 |
|
Enquiry |
Mon–Fri, Sat half-day |
9 AM – 4 PM; Sat 9–12 Noon |
Free |
3 |
Standards and Quality of Service
- All patients will be attended to promptly, with minimal waiting time and adherence to appointment schedules.
- All diagnostic and laboratory services are performed using calibrated equipment and validated procedures, ensuring high diagnostic accuracy.
- Every patient’s privacy is protected throughout the diagnosis and treatment process. All information is handled with strict confidentiality.
- Our medical, paramedical, and support staff are trained regularly to provide services.
- The Centre follows strict infection prevention protocols, with regular sanitation of premises and patient areas to ensure safety for both patients and staff.
- Regular supervisory visits, peer reviews, and quality assessments are conducted in alignment with National TB Control Guidelines.
Rights of Citizens
All citizens accessing services at NDTBC have the right to:
- Free, ethical, and respectful healthcare
- Accurate and timely information on diagnosis and treatment
- Confidential handling of medical records
- Grievance redress through a responsive mechanism
Responsibilities of Citizens
To ensure effective delivery of services, citizens are requested to:
- Bring complete and valid identity and referral documents.
- Follow prescribed collection procedures (e.g., for sputum samples).
- Maintain decorum and hygiene within the centre.
- Provide accurate information for public health records and research.
COMPLAINTS & GRIEVANCES
There are many occasions when our services may not be up to your expectations. Please do not hesitate to register your complaints. It will help us to serve you better.
To take care of your complaints and suggestions we have a public grievances redress system. You can lodge your complaint addressing to the Public Grievances Officer/Director of the Centre regarding the quality of service that you have received
These officers are available during working hours.
Public Grievance Officer/ Administrative Officer (Phone: 011‑2323 9056)
Director (Phone: 011-23210549)
Contact Information
New Delhi Tuberculosis Centre
Jawaharlal Nehru Marg, New Delhi – 110002
Phone: 011-2323 9056
Email: ndtbc@yahoo.com
Website: https://www.ndtbc.com